Service Policy
The information on this page is an overview of our working policy. Complete terms & conditions are provided with contract/quote.
COMMUNICATION
Due to DNT's schedule, primary communication and the transfer of files are handled
primarily through EMAIL.
Please be sure to check your SPAM/JUNK folders for any missed correspondence.
Still, phone consultation is always available to those clients who
have secured DNT's services.
RESPONSIBILITIES
DNT (DNT Dynamite Design) is responsible
for:
• Providing the requested service for graphic creation upon available resources and sufficient financial support.
• Respecting the privacy of all clients and will never sell or trade
personal information.
The CLIENT is responsible for:
• Giving clear direction of service requested.
• Maintaining contact throughout the length of service time.
• Providing service payment(s) on time.
• Providing the information necessary to complete projects (text, reference images, etc.).
• Ensuring that provided materials do not impose on any copyright
or trademarks that have already been established by another company or
organization and cannot hold DNT/DNT Dynamite Design liable if this proves
to be true.
DESIGN SERVICES INCLUDE
• Business Identity & Marketing - logos, business cards,
brochures, postcards, web graphics, websites, etc.
• Wedding & Event Graphics - monograms, save-the-dates,
programs, flat invitations, baby annoucements, etc.
• Custom Illustrations - hand drawn or vector
illustration of people, animals and objects used towards books, ads, invitations, etc.
ADDITIONAL SERVICES
PRINT - DNT acts as a
liasion to acquire top quality print services on the client's behalf. These items are printed by an
outside vendor, therefore print services are an additional and separate
charge determined by that vendor. DNT can not be held liable for any errors
caused by an outside vendor. Please allow for at least 2 weeks to process any print orders and keep in mind that some printing is only available in a set quantity. Inquire within to learn more.
WEB - DNT is available to design simple yet graphically appealing informational websites to promote your business or personal event. However, all webhosting and domain services are separate charges determined
by outside vendors such as hostmonster.com, godaddy.com, yahoo.com,
etc.
BILLING & SERVICES
Custom designs are individually priced to include research, labor, materials, design quality, turnaround time, output of finalized design files and specified usage rights.
This fee comes with at least ONE (1) mock sample and up to TWO (2) rounds
of revisions towards completing the final design. After which, additional fees will incur to continue design work on
any further changes requested by client. Revisions are considered minor yet necessary changes to the concept/mock sample such as color changes, adding or removing elements, changing font styles, etc. You are able to make as many changes as needed in each round.
Logos are created in vector form and are released in the most common file
formats of the day along with all copy and ownership rights.
Unless otherwise noted and with the exception of vector logos, all other
design projects will be released in their FLATTENED state in the file
formats fit for its intended use. UN-FLATTENED SOURCE FILES are available at an additional fee which is revealed upon request.
Quotes and mock samples are based on information provided in DNT's Contact Form & Design Brief.
Issued quotes are valid only for 30 consecutive days!
DEPOSITS/PAYMENTS/REFUNDS
Pricing information, a project start date and an estimated finish date
will be given after the review of the project
details are received. DNT's project completions average 2-4 weeks, although much longer for website design & book layout & illustration work. If for some reason, DNT is unable
to complete the project by the estimated finish date, then the client
will be notified well in advance.
All design services require an initial, NON-REFUNDABLE payment which is 50%
(1/2) of total cost to begin any work.
The remaining payments are due within 30 business days from notice of project completion.
If no payment is received then that project will be deemed DORMANT (see
below).
Installments (payment plans) are welcomed, however projects along with any usage rights will not be released until
the design is paid for in full. Also, projects will not be started until at least 50% is paid for. Projects awaiting full payment will reflect DNT's watermark until remaining
balance is $0.00
DNT currently accepts all online transactions through PayPal.
Please note that having a PayPal account is not required.
No Refunds are offered at this time.
Remember, clients are paying for services which require time and effort
from DNT that she can not get back!
See PAYMENT METHODS
OWNERSHIP, COPYRIGHTS & PROPERTY
RIGHTS
• DNT retains the right to showcase ALL created works in online and printed porfolios as well as promotional material for DNT Dynamite Design, LLC.
• The grant of any license or copyright is conditioned on receipt of full payment.
• All design concepts, which were created in the design process and
refused by the Client remains the property of DNT and can be used towards other projects.
FULL TERMS & CONDITIONS
Provided with quote/contract.
THIS SERVICE POLICY WAS LAST REVISED ON AUGUST 2, 2011.